A L'OLIVIER SA
Customer Service
610, 4 ème Avenue - BP 538
06516 Carros Cedex 1 - France

Phone : +33 (0) 4 93 08 25 26
Fax : +33 (0) 4 93 08 74 21
E-mail : service@alolivier.com

The online sale of products and services presented on the site is reserved exclusively for customers residing in the countries mentioned at the online store, and for deliveries requested in those geographic areas.

A L’Olivier reserves the right to cancel an order from a country in which it does not have a specific distribution contract, or in which unusual local regulations apply to products.

If your country is not listed in the order form, we suggest you to contact our customer service for additional information.

	We promise to deal with the order rapidly and at the latest within two working days (from Monday to Friday) following reception of the order form and acceptance of payment, while stocks last.
	We pledge to prepare your parcel with the highest level of care in order to ensure your parcel will arrive in good condition
	We also agree to choose the carrier offering delivery guarantees in order to deliver your parcel in the best conditions and to provide all the necessary documents for the shipment

>> to contact the customer service : ask for information

Delivery is made to the postal address indicated on your order form. This address must be correct and recognised by the postal services.

In the event you don’t receive your parcel after 6 working days (in France Area) / 10 working days (other area), please ask our customer service to track your order.

In the event that the delivered product does not correspond to your initial order, we will send you the product ordered at no extra cost or to reimburse the client as soon as possible.

In the event of damage during transport, a reasoned protest must be sent to the carrier within three working days after delivery and a copy must be sent to A L’Olivier customer services.

Confirmation of the order implies acceptance of the present Terms and Conditions acknowledgement of having perfectly understood them and the renunciation of the exercise of other terms of sale.

All products provided by A L’Olivier are legally guaranteed. In case of non-conformity, the buyer may return them to A L’Olivier who will take them back, exchange them or refund their cost.

We agree to honour orders only while product stocks last. In the event of a product being unavailable, we will inform you as quickly as possible and propose you an exchange or to refund their cost.

You have seven days to exercise your right of retraction. This period begins as from reception of the order or acceptance of the offer of service.

Delivery times are given by the carrier and are his sole responsibility; however if this time exceeds thirty days according to the Terms and Conditions, we may terminate the contract and reimburse you.